HP ProLiant DL380p G8 – unable to find mass storage drivers when installing CheckPoint GAiA R75, R76, R77

There is an odd issue occuring when installing GAiA on HP DL380p G8 with P420i Smart Array Controller. The installation is unable to find the drivers and none of the drivers on HP website work.
The problem occurs when using the built-in DVD-rom and the solution is described in Check Points solution ID sk87704-article

Solution: Boot and install using an external DVD-rom

Also, DL380p G8 is listed in sk77660 which means you need to use the option “Install Gaia on systems listed in sk77660” if installation hangs at “disabling IRQ”.

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3 Responses to HP ProLiant DL380p G8 – unable to find mass storage drivers when installing CheckPoint GAiA R75, R76, R77

  1. Thanks for this post; I also had this problem (Dl360p gen8, hp smart array p420i), R77.20 GAIA – even with sk77660 still no drives detected, but I’ve tried to change controller boot order in BIOS (set SATA/DVD first, and p420i as 2nd – and it worked for me too).

    • Hi, thanks for your reply.
      So you fixed the problem simply by changing the boot order in BIOS? Or did you indeed use an external DVD drive?

      –Gos

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